Exchanges

Manage product exchanges and retain customer value.

+12.5%

1,847

Total Exchanges

-8.2%

156

Pending

+15.3%

1,623

Completed

-0.4 days

1.8 days

Avg Processing

+2.1%

94.2%

Retention Rate

+5

23

Stock Issues

Exchange & Retention Trend
Exchanges by Type
Size Exchange842 (45.6%)
Color Exchange512 (27.7%)
Different Product298 (16.1%)
Variant Change195 (10.6%)

Top Reasons

1. Wrong size ordered623
2. Color mismatch389
3. Found better option267
4. Gift exchange198
5. Style preference156
Recent Exchanges
Exchange IDCustomerProductsTypeValue DiffStatusDate

EXC-2024-001

ORD-9234

Emily Davis

emily@example.com

Classic T-Shirt (M, Blue)Classic T-Shirt (L, Blue)
Size$0.00Completed2 hours ago

EXC-2024-002

ORD-9231

Robert Taylor

robert@example.com

Sneakers Pro (42, White)Sneakers Pro (42, Black)
Color$0.00Shipped4 hours ago

EXC-2024-003

ORD-9228

Jennifer White

jennifer@example.com

Summer Dress (S)Casual Blouse (S)
Product-$25.00Pending6 hours ago

EXC-2024-004

ORD-9225

William Martinez

william@example.com

Running Shorts (L)Running Shorts (XL)
Size$0.00Approved8 hours ago

EXC-2024-005

ORD-9222

Amanda Lee

amanda@example.com

Leather Bag (Brown)Canvas Tote (Navy)
Product-$45.00Pending12 hours ago

EXC-2024-006

ORD-9219

Christopher Hall

chris@example.com

Polo Shirt (M, Green)Polo Shirt (M, Navy)
Color$0.00Completed1 day ago

EXC-2024-007

ORD-9216

Nicole Anderson

nicole@example.com

Joggers (S, Gray)Joggers (M, Gray)
Size$0.00Cancelled1 day ago

Showing 1-7 of 156 exchanges