Exchanges
Manage product exchanges and retain customer value.
+12.5%
1,847
Total Exchanges
-8.2%
156
Pending
+15.3%
1,623
Completed
-0.4 days
1.8 days
Avg Processing
+2.1%
94.2%
Retention Rate
+5
23
Stock Issues
Exchange & Retention Trend
Exchanges by Type
Size Exchange842 (45.6%)
Color Exchange512 (27.7%)
Different Product298 (16.1%)
Variant Change195 (10.6%)
Top Reasons
1. Wrong size ordered623
2. Color mismatch389
3. Found better option267
4. Gift exchange198
5. Style preference156
Recent Exchanges
| Exchange ID | Customer | Products | Type | Value Diff | Status | Date | ||
|---|---|---|---|---|---|---|---|---|
EXC-2024-001 ORD-9234 | Emily Davis emily@example.com | Classic T-Shirt (M, Blue)Classic T-Shirt (L, Blue) | Size | $0.00 | Completed | 2 hours ago | ||
EXC-2024-002 ORD-9231 | Robert Taylor robert@example.com | Sneakers Pro (42, White)Sneakers Pro (42, Black) | Color | $0.00 | Shipped | 4 hours ago | ||
EXC-2024-003 ORD-9228 | Jennifer White jennifer@example.com | Summer Dress (S)Casual Blouse (S) | Product | -$25.00 | Pending | 6 hours ago | ||
EXC-2024-004 ORD-9225 | William Martinez william@example.com | Running Shorts (L)Running Shorts (XL) | Size | $0.00 | Approved | 8 hours ago | ||
EXC-2024-005 ORD-9222 | Amanda Lee amanda@example.com | Leather Bag (Brown)Canvas Tote (Navy) | Product | -$45.00 | Pending | 12 hours ago | ||
EXC-2024-006 ORD-9219 | Christopher Hall chris@example.com | Polo Shirt (M, Green)Polo Shirt (M, Navy) | Color | $0.00 | Completed | 1 day ago | ||
EXC-2024-007 ORD-9216 | Nicole Anderson nicole@example.com | Joggers (S, Gray)Joggers (M, Gray) | Size | $0.00 | Cancelled | 1 day ago |
Showing 1-7 of 156 exchanges